The Arc Minnesota Privacy Policy

Consent

Thank you for visiting our website. By using this website, you consent to our Privacy Policy. If you do not agree with the terms set forth in the policy, please do not use this site. We reserve the right to modify, add, or remove portions of this policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates.

The Arc Minnesota Protects Your Privacy

Information visitors share on this website will be used only for The Arc purposes, to improve the quality of services and promote public understanding and education about the impact of intellectual and developmental disabilities on people’s lives. The Arc welcomes your feedback on its Privacy Policy.

What You Need to Know about The Arc’s Privacy Policy

The Arc collects Personal and Non-Personal information

When you browse our website, you do so anonymously. Personal information is not collected, unless you voluntarily provide us with information as described below. To improve performance and design of the website and provide better service, The Arc tracks site usage through information captured in log files. The information collected is basic statistical data, such as channels and sections viewed, time of access and amount of time spent on pages, search phrases used to reach the Arc’s site, and browser type. This information is non-personal and is collected in the aggregate.

Through The Arc website, you may choose to become a member, donate, join our Action Alert grassroots network, join one of our e-Communities or subscribe to The Arc’s e-newsletter. The personal information collected through these transactions includes name, address, phone number, email address, and, when you make a financial transaction, your credit card number.

By voluntarily providing your email address to The Arc Minnesota by becoming a member, joining one of our email distribution lists, submitting information through a form, or working with The Arc Minnesota staff, you are opting in to receive further email communications via our email service provider or staff at The Arc Minnesota. These emails may include surveys, events, and other promotional materials. You can opt out of emails at any time by unsubscribing at the link in your emails, or by emailing info@arcminnesota.org

The Arc’s use of “cookies”

A cookie is a small amount of data stored as a text file. The data contains a unique identification number assigned by our system that recognizes your browser when you come to The Arc website, but does not recognize you as an individual. These cookies remain on your system and are automatically retrieved when you return to our website later. The Arc does not use cookies for any other reason than to assist with an efficient connection to our website and to save your text size preferences. You may choose to set the Internet properties of your computer to alert you each time a cookie is being stored on your computer, or you may prohibit cookies all together. In addition, you may delete cookies that have already been stored on your hard drive.

Consent to receive text messages (SMS)

The Arc uses short messaging service (SMS) for conversational person-to-person communication between you and our employees. We will send you a first message explaining the service and how to opt-in to continue. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to engage in more text exchanges (like sending a HELP request).

The use of texting may include sharing your information with service providers like phone companies and vendors who assist us in the delivery of mobile messaging. We do not sell, rent, release, or transfer your SMS consent or phone number for any third-party marketing purposes. These terms apply only to your use of our text message service. It does not change our general privacy policy which may apply in other communication channels.

You are not obligated to receive text messages. If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. Opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you a final text confirming your opt-out status.

We do not charge you for the messages you send and receive via this text message service. However, message and data rates may apply depending on the terms of your carrier and other applicable providers.

The Arc takes steps to protect your information

The Arc uses a third-party service (Stripe) to fulfill customer payment services on the website and does not store any credit card information associated with donations, memberships, and program registrations. The Arc does not store your credit card information.

The Arc will not sell or rent your personal information to third parties. We may share your information in the following instances.

Service Providers: For all non-SMS communications, we may share your information with our service providers who perform services on our behalf, such as marketing, customer services, or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.

The Arc implements and maintains reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Links to other websites

The Arc site includes hyperlinks to other Internet sites we believe are of interest to people who use The Arc’s website. When you hyperlink to those websites, you are subject to their privacy policies and not those of The Arc. The Arc expressly disclaims any and all liability related to the privacy policy or practices of other such websites and encourages you to review the privacy policies of these websites.

Changing your personal information or discontinuing communications

The Arc maintains record of all requests made by donors or their representatives, indicating they do not wish to be solicited and/or contacted by or on behalf of the agency. The Arc staff, board of directors, volunteers, professional fundraisers or other agents will not willfully or knowingly engage in communications and/or solicitation activities that cause donors to feel threatened or intimidated.

Upon receipt of a “no solicitation” request, either verbally or in writing, The Arc will discontinue contacting donor for solicitation. If the donor wishes to continue receiving non-solicitation materials, then the donor’s database file will be marked “no solicitation” and deleted from all solicitation mailing lists. He/she will continue to receive communications that are not soliciting donations.

Upon receipt of a “discontinue contact” request, either verbally or in writing, The Arc will discontinue contacting donor either by mail and/or by phone, per the specific request of the donor. The donor’s database file will be marked “do not contact” and deleted from mailing lists and/or phoning campaigns.

You can change your personal information anytime by simply going to Contact Us. You may also unsubscribe by sending an e-mail to info@arcminnesota.org

Children’s Privacy

The Arc website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Questions or concerns about this policy

If you have questions or believe your privacy may have been violated by The Arc, please feel free to contact The Arc at info@arcminnesota.org.